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Frequently Asked Questions

Borrow’d accepts all major credit cards (Visa, Discover, Mastercard). If you’re lending, we require a debit card on file in order to transfer money into your account.

Borrow’d handles all payments to ensure the safety and security of each transaction. We use the most secure payment gateway available, and your credit card info is never shared with any user, ever.

Once your book has been delivered or returned, the app will ask you to share your experience. They’ll also have the opportunity to review you as well.

Currently, Facebook is the only login option. But rest assured, we are working on including other options.

Unfortunately, we currently do not support mailing books with the app. You can, however, still do this at your own discretion. You will still need to input your buyer or borrower’s verification code in order to verify that they’ve received it. Because we do not support it, we will be unable to provide our typical levels of security for your textbook.

Of course! Just toggle the “For Sale” feature while listing your book. The app will automatically list your book for sale based on the book’s value.

Upon verification of receipt of your book, you can tap (on the same page) the “Report Damaged” button. This will take you to a page where you can take photos of the condition of your book and add comments. A Borrow’d team member will reach out to you and review your case and determine the appropriate course of action.

Heck yeah!

Once Borrow’d has verified the delivery, we will pay you within 7 business days via the debit card you have on file.

Oh no! We’re sorry about that. Luckily, we have several levels of security to protect against theft and to ensure you always get reimbursed for your book. First, every borrower is required to deposit 50% of the book’s value for used books, and 75% for new books (all on top of your rental fee). If the total transaction amount including the deposit does not equal the book’s total value, we will charge the borrower’s account the difference and credit you the full value of your book. In addition, the borrower’s account will be reported to us, frozen, and unable to borrow or buy books on our platform until the book is returned, or the claim has been resolved. In addition, you will have the opportunity to rate and review the borrower.

To ensure security of books, Borrow’d requires a deposit of 50% for used books, and 75% for new books. Your deposit will be refunded within 7 business days after you return the book to your lender. If the book was returned damaged, your deposit may be held until our team can determine the most appropriate course of action.

Finding the textbooks you need for class is exhausting. We hope Borrow’d makes the process easier, however, if you still can’t find the book you need after giving it a good search, you can request to be notified when the book becomes available.

If you are having trouble getting a hold of your lender, email us and we’ll get in touch with them. You can reach us at support@borrowd.co.

We offer a daily, weekly, or monthly payment basis, and you can rent books for as long as you would like.

We know accidents happen, and with school work piling up, it’s easy to lose track of time. So while we don’t currently charge late fees, it’s still a good idea to speak to the lender and let them know. Explain your situation, and hopefully they’ll understand! In the future, you will be able to request an extension via the app.

To find a book, simply tap the search bar and enter the book’s title, ISBN, author, or Course code (i.e. ENC1101).

By becoming a brand ambassador you’ll help Borrow’d grow to the likes of Uber or AirBnb, but without the need for any outside funding. You’ll play a key role in disrupting the textbook industry, along with helping us reduce the cost of books. Of course, you’ll also get invaluable marketing experience, and you could make a decent income as well.

Of course! Make sure to mention all the cool things you did for us!

Of course! Everyone has the opportunity to apply. The only exclusion is if you’re under 18 (legal stuff, ew), or you’re the lochness monster (we’d need to run some marketing ideas by you first).

To earn your referral bonus, the person you refer must spend money on the app (not including transaction fees). Specifically, to earn your first $5, your referee must spend $100. To earn $10, the person you refer must spend $150. To earn $25, the person you refer must spend $300. To Earn $50, the person you refer must spend $550. Obviously, you won’t need to wait until the user you refer spends $550 to earn money. You will earn your bonus in $100 increments. So, if you earn $25 per referral, you will be paid $5 when the user spends their first $100, $10, for the second $100 they spend, and $10 for the third $100 they spend. There is also no time limit for this to occur, you can earn this money over the course of one semester, or 4 years.

As we rely our Brand Ambassadors so much, we want to recognize the importance of their hard work. This is why, with the launch of Borrow’d 1.5.1, we are implementing a tiered payment system that allows you to earn more per referral, the more friends you refer to the app!

Below are the Brand Ambassador levels you can reach.

Ambassador
Earn $5 per referral for the first 49 friends you refer

Trend Setter
Refer 50 friends and you can now earn $10 per referral

Overachiever
Refer 500 of your fellow students, and you can now earn $25 per referral

Entrepreneur
Refer 5000 of your fellow students, and you can now earn $50 per referral

Brand ambassadors can make up to $50 per referral when users sign up with your referral code and begin spending money on textbooks. All brand ambassadors begin at $5 per referral, and the more you promote, the more you earn per referral!

Still have questions?

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